Refund Policy (US Residential Proxy)
Please be kind enough to understand that we do not offer a refund on all US Residential Proxy orders as it will be activated instantly after the payment on our ISP's account. We can not undo this after you have purchased the plan.
Refund Policy (VPN)
If you have canceled your Subscription Plan with the first thirty (14) days following registration to the Service, you shall be entitled to receive a refund following such cancellation by contacting us at [email protected]
Otherwise, all payments made according to this Terms of Service are final and eTunnelVPN will not reimburse or refund any payments for any reason.
Should your User Account be hacked, you will not be refunded for any losses, even if the loss of control results in the deletion of your User Account.
If you are using our Service through our App, any refunds are also subject to the Usage Rules of the applicable store from which you have purchased our App (i.e., Google Play or App store, as the case may be).
Should you, by any means or way, revoke or cancel any of your payments to eTunnelVPN, eTunnelVPN shall be allowed to supply the third-party clearing or payment service any information about such transaction; including, but not only, your email address, your IP address and activity pursuant to such denied transaction.